Privacy policy

1. Who we are

Khalifa City Battery is an independent mobile car battery replacement, jump start and battery testing service operating in Khalifa City and nearby parts of Abu Dhabi, United Arab Emirates. You can reach us by phone or WhatsApp on the number shown on this website, or by email.

2. Information we collect

We collect only what we need to send a technician and complete the job.

• Contact details you give us: name, phone number and WhatsApp messages.
• Service details: car make, model and year, the symptoms, and the location or map pin where the car is parked.
• Transaction details: the battery supplied, the invoice, warranty dates and the payment method. Card details are handled by the payment provider and are not stored by us.
• Website data: pages viewed, approximate location by city, device and browser type, and which link or advert brought you here.

3. How we use it

We use your information to quote, dispatch a technician, complete the service, honour the warranty and answer follow-up questions. We use website data to understand which pages are useful and to measure whether our advertising works. We do not sell personal data.

4. Cookies, analytics and advertising

This website may use cookies and similar technologies from Google, including Google Analytics and Google Ads conversion tracking and remarketing. These record actions such as tapping the call or WhatsApp button so we can measure our adverts. Google may use this data under its own privacy policy.

You can block cookies in your browser settings, and you can control personalised advertising from Google at adssettings.google.com. The website works without cookies.

5. Who we share it with

We share information only where the service needs it.

• Our technicians, who need your location, car details and number to reach you.
• Partner workshops and recovery operators, when you ask for a service they carry out.
• Payment and instalment providers such as card processors, Tabby and Tamara, when you choose to pay through them. Their own terms and privacy policies apply.
• WhatsApp (Meta), when you choose to message us there.
• Authorities, where the law of the UAE requires it.

6. How long we keep it

Service and warranty records are kept for the length of the warranty and for as long as UAE commercial record rules require. Messages that did not lead to a job are deleted periodically.

7. Your choices

You may ask to see, correct or delete the personal data we hold about you, or ask us to stop contacting you, in line with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data. Message or email us and we will act on the request within a reasonable time.

8. Security

Access to customer records is limited to staff who need it. No method of transmission over the internet is completely secure, so please do not send card numbers or passwords by message.

9. Children

Our services are intended for adults who own or drive a vehicle. We do not knowingly collect data from children.

10. Changes to this policy

We may update this policy as our services change. The date at the top shows the latest version.